V99 Terms and Conditions — A Complete Guide to Using Malaysia's Premier Entertainment Platform

The v99 platform is open to all individuals who meet the following requirements. It is important that you verify your eligibility before registering, as v99 reserves the right to close or restrict any account found not to meet the following criteria:

• You must be aged at least 18 years of age at the time of registration. v99 takes the protection of minors from gambling activities seriously.
• You must register voluntarily and of your own accord, free from coercion by any party.
• Registration and use of the v99 platform is entirely your own responsibility, subject to the laws and regulations applicable in your location.
• Individuals who have requested self-exclusion or have been banned by v99 are not eligible to register a new account.
• Employees, business partners, and immediate family members of v99 staff are not permitted to use the platform for betting purposes.

V99 reserves the right to request proof of age at any time. If you are unable to verify your age when requested, access to your account may be temporarily restricted until verification is complete.

Each user is only permitted to hold one (1) active account at v99. Creating multiple accounts — whether in your own name or using another person's identity — is strictly prohibited and may result in the closure of all related accounts and freezing of balances.

During the registration process, you are required to provide true, accurate, and up-to-date information, including your full name, phone number, and bank details. Providing false or misleading information is a serious breach of these terms.

• Your account password is your personal responsibility. Do not share your password with anyone.
• You must notify the v99 support team immediately if you suspect your account has been accessed without authorisation.
• A KYC (Know Your Customer) verification process is required before your first withdrawal is processed. Required documents may include a valid national ID or passport.
• V99 reserves the right to suspend or close any account that fails to complete the KYC process within the stipulated timeframe.

You are responsible for keeping your account information up to date. Any losses arising from outdated or inaccurate information are solely the member's responsibility.

V99 accepts deposits via a variety of popular payment methods in Malaysia, including FPX, TnG eWallet, Boost, GrabPay, and direct bank transfers to major banks such as Maybank, CIMB, Public Bank, and Hong Leong Bank.

• Minimum deposit: RM10 for most payment methods.
• Minimum withdrawal: RM50 per withdrawal transaction.
• All deposits and withdrawals must use an account or digital wallet registered in the same member's name. Third-party transactions are not accepted.
• Withdrawals are processed within 15 to 60 minutes after the request is approved. For first-time withdrawals, processing may take longer due to the KYC verification process.
• V99 reserves the right to request supporting documents for any suspicious transaction or one that exceeds a specified limit.
• Deposited funds may not be transferred to third-party accounts and must be used for gaming activities on the v99 platform.

V99 is not liable for any delays caused by banks or third-party digital wallet providers. Should a transaction issue arise, please contact our support team within 24 hours.

V99 offers a wide range of bonuses and promotions to new and existing members. Each promotion is subject to specific terms stated on the relevant promotion page. The general terms applicable to all bonuses are as follows:

• The welcome bonus can only be claimed once only by each new member. Attempting to claim a new member bonus using a different account is a breach of these terms.
• Rollover requirements (wagering conditions) must be met before any withdrawal from a bonus account is permitted. The rollover ratio for each promotion is clearly stated on the promotions page.
• V99 reserves the right to cancel bonuses and associated winnings if there is evidence of promotion abuse, including hedge betting or strategies designed to complete rollover requirements without genuine risk.
• Bonus validity periods are as stated in the respective promotion's terms. Expired bonuses cannot be reinstated.
• Some games may contribute at a different rate or may not contribute at all toward rollover requirements. The list of eligible games is specified in each promotion's terms.
• Bonuses are non-transferable between accounts and carry no cash value until rollover requirements are fully met.

V99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. However, any bonus already received and currently undergoing rollover will be honoured under the original promotion terms.

All games available on v99 are provided by licensed, internationally recognised providers. The outcome of each game is final and binding. v99 does not interfere with the game mechanics provided by third-party suppliers.

• Minimum and maximum betting limits vary by game type and table. Please check the limits displayed in each game before playing.
• Any winnings resulting from a technical glitch, software malfunction, or incorrectly displayed limits are void, and v99 reserves the right to cancel the transactions in question.
• Attempting to exploit technical errors or system vulnerabilities is prohibited and may result in account closure and fund freezing.
• In Live Casino, the dealer's decision is final. Any dispute must be raised with the support team within 24 hours after the gaming session ends.
• V99 reserves the right to void bets placed after the actual result is known, including in sports betting.

V99 maintains a zero-tolerance policy against any form of fraud, manipulation, or behaviour that harms the platform or its members. The following activities are strictly prohibited:

• Use of automation software, bots, or third-party tools to influence game outcomes or gain an unfair advantage.
• Money laundering or using the v99 platform for any illegal activity.
• Colluding with other members to cheat in multiplayer games.
• Threatening, insulting, or harassing support staff or other members.
• Registering using another person's identity or false information.
• Systematically abusing the bonus or promotions system for unfair gain.

V99 reserves the right to take immediate action, including account freezing, fund seizure, and reporting to the relevant authorities, if there is evidence of illegal activity or fraud.

V99 is committed to protecting the privacy and personal data of all members. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy v99, which forms part of these terms.

• Your personal data is used solely for account management, transaction processing, and the provision of support services.
• V99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• V99 will not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to request access to your personal data or request account deletion by contacting our support team.

V99 supports responsible gaming practices and offers several self-control options for members:

• Temporary self-exclusion: You may apply to suspend your account for a period of 1 day to 12 months.
• Permanent self-exclusion: You may apply for permanent account closure. This action cannot be reversed.
• Deposit limit: You may set daily, weekly, or monthly deposit limits through your account settings.
• V99 reserves the right to suspend or close an account without prior notice in the event of a terms violation, fraudulent activity, or upon instruction from the relevant authorities.
• If an account is closed due to a terms violation, any bonus balance will be forfeited. Valid real money balances will be returned upon completion of the investigation.

To apply for self-exclusion or set control limits, please contact the v99 support team via live chat. We are committed to processing such requests within 24 hours.

V99 strives to ensure the platform operates without interruption at all times. However, there are certain circumstances beyond our control:

• V99 is not liable for any losses arising from internet service disruptions, user hardware failures, or technical issues beyond the platform's control.
• Any winnings resulting from a technical glitch or software bug are void and will not be paid out.
• V99 makes no guarantee that gambling activities on this platform are lawful in all jurisdictions. It is solely the user's responsibility to comply with applicable local laws.
• V99's maximum liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days prior to the claim.

V99 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon being published on this page.

• Members will be notified of major changes via their registered email or in-platform notifications.
• Continued use of the v99 platform following any amendments constitutes acceptance of the updated terms.
• It is your responsibility to review this page periodically to stay informed of the latest applicable terms.
• If you do not agree with any amendments, you have the right to close your account by contacting our support team.